Talk your language with AI-powered ConnectLingua

AI-powered ConnectLingua revolutionizes voice channel communication by providing live translation, enabling call center representatives to converse effortlessly with anyone, regardless of language differences.

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Success Story

See how FactSet achieved 24/7 multilingual support without scaling regional headcount. Read Case Study

Avinash Sridhar

Vice President, Principal Software Engineer

"We have support advisors based in Manila, as well as support advisors in India, who are successfully supporting clients in French and Japanese—despite having no prior knowledge of either language. This represents a remarkable and significant gain in productivity."

~80%

CX Engineering capacity redirected from maintenance to innovation

~50%

Reduction in on-call incident rate

24/7

Multilingual support without language-specific staffing

Discover how CURE Auto Insurance handles 720K minutes annually across contact centers in the USA, Asia, and Africa with ConnectLingua.ai

Douglas Benalan, CIO

Head of IT at Cure Auto Insurance

ConnectLingua has cut our translation costs by 70%, delivering over 3x ROI compared to traditional interpreters. With real-time translation removing delays, our agents can resolve issues faster and more efficiently. We are now scaling the usage significantly and fully replacing third-party human interpreters.

70%

Savings on Translation Costs

$600,000

Annual Savings

ROI vs Traditional Interpreters

See how Aspire General Insurance transformed their customer experience

Sam Rea, CTO

Aspire General Insurance

"ConnectLingua has helped us improve caller satisfaction, reduce call handle times, and significantly cut the costs of live translation services."

50%

Savings on Translation Costs

03 mins

Lower Hold Time

10 mins

Reduction in AHT For Non-English Calls

Bridging Gaps by Pioneering Creative Solutions

Custom Integration

Push your projects through to production fast and get results that make an impact. Integrate any custom application or third-party tool with your cloud platform.

AI and Automation

Connect with your customers on a higher level. Add AI and RPA to the mix and witness soaring customer loyalty. Delight them across all channels around the clock with..

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Reporting and Analytics

In this digital age, data is the ultimate commodity. Its accurate representation can define the way forward for your organization. Our data..

IVR Services and Consulting

Provide conversational self-service improvements that enhance interactions and elevate customer experience. From requirement gathering..

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Meeting the Highest Global Data Security Standards

Security Management Standards

Certified information security management, extended to the cloud.

ISO/IEC 27001:2022

Interact CX operates a certified Information Security Management System (ISMS) for managing information security risks and protecting the confidentiality, integrity, and availability of information.

ISO/IEC 27017:2015

Interact CX implements internationally recognized information security controls and guidance for the secure provision and use of cloud services.

ISO/IEC 27018:2025

Interact CX implements privacy controls for protecting personally identifiable information (PII) processed in public cloud environments.

Audits & Attestations

Third-party verified controls for handling sensitive data.

SOC 2

Interact CX undergoes independent assessment of controls relevant to the applicable Trust Services Criteria.

PCI DSS

Interact CX maintains security controls designed to support the protection of payment card data in accordance with applicable PCI DSS requirements.

Privacy & Data Protection

How personal data is protected in transit, at rest, and by law.

GDPR

Interact CX maintains privacy and data protection practices designed to support compliance with applicable GDPR requirements when processing personal data.

HIPAA

Interact CX maintains security and privacy safeguards designed to support applicable requirements for protecting health information where HIPAA applies.