Support

Support Plans

Interact CX offers managed service support plans for our implementations after Go-Live to monitor deployment, resolve production issues and ensure business continuity.

Product applicable
ConnectLingua Translation
ConnectLingua Copilot
PTSM

Basic Support

(Free/Included)
  • Email Support:
  • Ticket Support:
  • Hours-of-Operation: 8/5
  • Support Staff: Core Engineer

Premium Support

(Contact Sales)
  • Email Support:
  • Ticket Support:
  • Hours-of-Operation: 24/7
  • Dedicated Communication Channel: Slack/Teams
  • Support Staff: Core Engineer + Support Engineer

Resource Description

  • Core engineer: Certified Engineer/Developer with core platform knowledge and allocation during build who can provide basic resolution steps on call with advanced troubleshooting.
  • Support engineer: Engineer/Developer with basic platform knowledge who can provide basic resolution steps and troubleshooting
Please contact sales@interactcx.com for pricing
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