Privacy Policy
Introduction
Interact CX offers omni-channel solutions enabling companies ("Clients") to interact with their customers in a variety of ways (e.g., through phone, text messaging, online chat or any other digital channels), in order to achieve customer service-related objectives, and other services ("Services", “Products”).
This Privacy Statement describes the types of data we collect when you visit the Interact CX (”we”, “us” or “our”) website at www.interactcx.com (including all subdomains), the "Site" and/or use any of our Services or Products, as well as when you attend our events and engage in sales and marketing activities.
During our Product usage or Services provisioning, we may gather data from the Client's customers. All the data that Interact CX collects is preserved indefinitely for the purposes of legal compliance to applicable laws and regulations, rendering services and other statutory obligations, including tax and security laws. It is the responsibility of the Client (the Service/Product user) to avoid sending sensitive and private information of their customers to the service or product domains that may breach the Clients’ privacy policy. We are not responsible for Clients' or other third parties' privacy policies or practices.
By accessing or using the Site, Services, Products, or supplying us with your Personal Data, you agree to the processing of your Personal Data in accordance with this Policy. If you do not agree to our Privacy Policy, using our Site, Services, or Products in any way, including trial period utilization is strictly prohibited. If you have any queries regarding the policies in this document, please contact us at privacy-policy@interactcx.com.
1. The Data We Collect
Information and Data may be collected voluntarily or automatically when you engage with Interact CX Site, Services or Products. We may collect information about you that, alone or in conjunction with other information, may be used to identify you ("Personal Data").
We also utilize Cookies, which are small text files. These include Session Cookies and Persistent Cookies (which remain on your device until you delete them manually or they expire after a certain time). You can consent to the use of Cookies using the modal displayed when you visit our Site, or you can choose to opt out using the same modal or configuring Cookie settings in your web browser. In case you opt out of Cookies and its usage, we do not collect any sort of data. This may, however, result in some features of the Site not functioning properly.
Identification Data
We gather information that you input on our Site or provide to us electronically, such as when you submit a web form to us directly, or when you provide feedback through the form on the website, or when you request information, such as a product demo, subscribe to mailing lists or register for a webinar or other events. While the kind of information we gather varies according to the nature of the request, it usually includes your name and contact information, such as your email and phone number, call data passed, carrier level data, technical activity data, employment level/title, business information, address, and country.Service Data
We process information on behalf of our Clients when their customers call, text, or chat online with our Clients in the course of delivering the Services ("Service Data"). This data may be transmitted to us. Our Clients may pass information necessary to render services required by their customers' for processing or support. Clients’ may request us to retain additional data for their customers for processing support or training purposes. The collection of this information is governed by the contract that the Client and Interact CX enter into prior to the service provisioning period.Internet Activity Data
When you visit our Site, we collect information about you via cookies (small text files placed on your device). When you visit our Site, our servers record information ("log data"), such as the information your browser sends whenever you visit, your Internet Protocol ("IP") address (from which we determine the country from which you are connecting at the time you visit the Site), your browser type and settings, the date and time of your request, the search terms you used to find the Site, and which pages/forms you interact with while visiting the Site. This information is used only for the purposes of analyzing website performance. Note that you can change what information is sent to us by changing your cookie settings in your web browser.Product Usage Data
Before using any of our Products, you may provide us with information relating to your organization, and your Personal Information such as Username, Email address, Phone number, Billing information, Password etc.The information provided will be used for user validation and authentication purposes. Furthermore, the information provided will be utilized for labeling and identifying user originated actions performed while using the services or products to enable certain features essential for the functioning of the Product. Interact CX implements reasonable safeguards and security measures, however, we are not responsible for any and all data types that is lost to the public domain during transit over the public internet.
Product Usage is also governed by the Terms & Conditions available on our website, additional Terms & Conditions agreed upon or any other contract entered into by the Customer and Interact CX prior to when the Product is made available to use for the Customer. Additional policies regarding data and information privacy may be included in these documents which, in addition to the policies set forth in this Privacy Policy will collectively outline the comprehensive framework that regulates the use of the Product and the handling of user data and information.
How we use Personal Data and other Information
To offer you with the Services and Products and to respond to your inquiries.When you request information about the Services or Products (for example, when you request a demo or request that we send you offers or pricing information), or when you register for a webinar or event, we will use all available data to respond to your request.
We use account-related data that Clients provide in connection with the purchase, sign-up, trial period, or support of the Client account (such as usernames, email addresses, and billing information) to provide you with access to the Services, Products or the Site, to communicate with you about your use of the Services, Products or the Site, and to notify you of changes to the Services, Products, or the Site.
Additionally, we process Service / Product Data on behalf of our Clients in order to provide the Services / Product to them in line with the terms of the relevant Clients' contract. The aim of Interact CX gathering this information is to be able to send it to our Clients so they can react to consumer requests thoroughly.
The Information and Data is also used to conduct analysis, manage, support, and enhance the Site, Services and Products’ usage. We utilize data about your use of and interaction with the Site, Services and Products, including information obtained via cookies, to evaluate, manage, and support your access to and use of the Site, Services and Products.
2. Information Sharing
We share information with the following third parties:
• Administrative and Legal personnel when applicable. We may disclose Personal Data as required by law, such as to comply with a subpoena, bankruptcy filings, or similar legal process, or in response to legal requests by public bodies, including to meet national security or law enforcement requirements, or when we believe in good faith that disclosure is reasonably necessary to protect Interact CX’s' property or rights.
• Affiliates and Partners. Customers that require or already use the services/products of our partners may have their relevant information shared with those partners to ensure a seamless and integrated experience. This sharing of information is essential for purposes such as providing complementary services, enabling cross-platform functionality, and enhancing the overall value delivered to the Customer.
• Third-Party Hosting / Product / Service Providers. Third-party providers such as website hosting and cloud computing service providers have access to the Client provided customer data. These parties may access, process, or store this data according to their privacy policy.
• Transfers of Business. We may disclose and transfer your information and data in the following circumstances:
(a) if we assign our rights to any of the information to a third party; or
(b) in connection with a corporate merger, consolidation, restructuring, sale of certain of our ownership interests, assets, or both, or other corporate change, including without limitation during any due diligence process.
3. Data Protection
We take reasonable organizational, administrative and technological precautions to safeguard the Personal Data collected via the Site, when providing a Service or while provisioning our Products, against loss, misuse, and unauthorized access, disclosure, modification, or destruction. However, no data transmission over the Internet can be guaranteed to be completely secure, and we cannot guarantee or assure the security of any information in transit that you submit to us. Please bear this in mind while submitting your Personal Data to us.
4. User Data Protection Rights
For Site users, you may have the right to exercise the following:
• The right to access: You have the right to request us for copies of your personal information. We may charge you a small fee for this service.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe us incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain circumstances.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
• The right to data portability: You have the right to request that we transfer the information we have collected to another organization or directly to you, under certain conditions.
For users of Products/Services, the Terms & Conditions on the respective product subdomains or the contract entered into with us prior to the time of product/service provisioning will have comprehensive details and guidelines governing the usage, responsibilities, rights and obligations of both parties involved.
To exercise or inquire about any of your rights as described above, you can contact our Privacy Officer at privacy-policy@interactcx.com.
Responding to a request of any nature may take a period of one (1) month from the date the request to exercise any of the above mentioned rights is confirmed by us via a valid communication method (e.g email, phone call, text message etc.). We may charge you to process your request in some circumstances.
5. Information Accessible to the Public Domain
This Privacy Policy does not apply to any information you provide to the Site's public sections. This includes, but is not limited to, comments made on the Interact CX blog or public discussion boards. Third parties may see, access, and utilize comments and personal identification data made in public places, subject to their own privacy practices and policies.
6. Links To Other Websites
The Site may include links to third-party websites that we do not manage or control ("Third Party Sites"), such as social networking websites and services. The information you provide with Third Party Sites is controlled by the Third-Party Sites' own privacy policies and terms of service. By providing these links, we are not implying that we approve or have vetted the content on these websites. Kindly contact such websites directly to get information about their privacy practices and policies.
7. Modifications to this Privacy Statement
We may change these policies and terms to reflect changes in law or best practice or to deal with additional features which we introduce or to meet specific requests from our Customers.
We reserve the right to modify this Privacy Policy at any time without notice and will publish the updated policy on the Site. For the most recent version, please check our Privacy Policy at www.interactcx.com/privacy-policy.
8. Contact Us
If you have any concerns regarding this Privacy Policy, or if you want to access or exercise any of your other legal rights, please contact our Privacy Officer at privacy-policy@interactcx.com.